Privacy Policy

Kenya Imports ("we", "us", or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We built this platform so people can join group buys and import factory-direct products — not to trade in your personal data.

Our commitment

We do not sell, rent, or share your personal data with third parties for advertising, marketing, analytics, or any purpose unrelated to running your account on Kenya Imports. The information we collect is used only to identify you, operate your account, and fulfil orders you place with us.

Information we collect

When you create an account or use our services, we may collect:

• Contact details — phone number, name, and email address (if provided).
• Account identifiers — a unique ID if you sign in with Google, used only to link your account to you.
• Delivery addresses — addresses you save so we can ship your orders.
• Order and booking details — products you pledge for, group buys you join, and order history tied to your account.
• Payment references — transaction IDs and payment status needed to confirm your orders (we do not store your M-Pesa PIN or full card details).

How we use your information

We use the data above solely to:

• Identify you when you sign in and keep your account secure.
• Process your group-buy pledges, orders, and payments.
• Deliver products to the address you provide.
• Send you service-related messages about your orders (for example, payment confirmation or shipping updates).
• Respond to support requests or complaints you submit.

We do not use your data for targeted advertising or profiling beyond what is needed to operate the platform.

Google Sign-In

If you choose to sign in with Google, Google verifies your identity and shares basic profile information (such as your name and email) with us. We use that information only to create or link your Kenya Imports account. We do not pass your Kenya Imports data back to Google for their marketing purposes.

Data retention

We keep your account information for as long as your account is active and as needed to fulfil orders, comply with legal obligations, and resolve disputes. You may request account deletion by contacting us; we will remove or anonymise personal data where we are not required to retain it by law.

Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS) in production and secure password storage. No method of transmission over the internet is completely secure; we work to safeguard your data and review our practices regularly.

Your rights

You may:

• View and update your profile details from your account page.
• Manage or delete saved delivery addresses.
• Request a copy of the personal data we hold about you, or ask us to correct or delete it, by contacting support.

Children

Kenya Imports is not intended for users under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the platform after changes means you accept the updated policy.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us through the support options on our website.